> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getoliver.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Phone Call

> Get a single phone call record by ID.

Returns a single call record — the same object as a row of
[List Phone Calls](/api-reference/phone_calls/index), returned directly under `data` rather than
inside a page.


## OpenAPI

````yaml GET /services/core/open_api/v1/phone_calls/{id}
openapi: 3.1.0
info:
  title: Oliver Partner API
  description: API for partners to interact with Oliver
  license:
    name: MIT
  version: 1.0.0
servers:
  - url: https://partner-api.getoliver.com
security:
  - bearerAuth: []
paths:
  /services/core/open_api/v1/phone_calls/{id}:
    get:
      description: Get a single phone call record by ID.
      parameters:
        - name: X-Client-Id
          in: header
          description: The location id of the practice
          required: true
          schema:
            type: string
        - name: id
          in: path
          required: true
          description: The ID of the phone call
          schema:
            type: string
      responses:
        '200':
          description: Phone call found
          content:
            application/json:
              schema:
                type: object
                required:
                  - success
                  - data
                properties:
                  success:
                    type: boolean
                  data:
                    $ref: '#/components/schemas/PhoneCall'
                  message:
                    type: string
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralError'
        '404':
          description: Not Found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralError'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralError'
components:
  schemas:
    PhoneCall:
      type: object
      properties:
        id:
          type: string
          description: The unique ID of the call
        created_at:
          type: string
          format: date-time
          description: The date/time the call started, in ISO 8601 format (UTC)
        practice_name:
          type: string
          description: The name of the practice the call belongs to
        direction:
          type: string
          enum:
            - inbound
            - outbound
          description: Whether the call was received from or placed to the caller
        state:
          type: string
          enum:
            - pending
            - queued
            - ringing
            - in_progress
            - completed
            - failed
            - no_answer
            - busy
            - voicemail
            - canceled
          description: The call's lifecycle state
        caller_type:
          type: string
          enum:
            - new
            - existing
            - unknown
          description: >-
            'existing' if the matched client (or one of their patients) had a
            visit before this call, 'new' if the caller matched a client with no
            prior visit, 'unknown' if the call was never matched to a client.
        client_id:
          type:
            - string
            - 'null'
          description: The Oliver client matched to this call, if any
        remote_client_id:
          type:
            - string
            - 'null'
          description: >-
            The matched client's id in the practice management system, qualified
            with the practice's server id when it has one
        client_name:
          type:
            - string
            - 'null'
          description: The matched client's full name
        patient_id:
          type:
            - string
            - 'null'
          description: The patient discussed on the call, if any
        remote_patient_id:
          type:
            - string
            - 'null'
          description: >-
            The patient's id in the practice management system, qualified with
            the practice's server id when it has one
        patient_name:
          type:
            - string
            - 'null'
          description: The patient's name
        phone_number:
          type:
            - string
            - 'null'
          description: The caller's phone number in E.164 format
        call_classification:
          type:
            - string
            - 'null'
          enum:
            - scheduling
            - prescription_refill
            - medical_question
            - billing
            - records_request
            - emergency
            - callback
            - general_inquiry
            - price_shopping
            - other
            - null
          description: The AI's classification of why the caller called
        summary:
          type:
            - string
            - 'null'
          description: The AI's one-line summary of the call
        customer_sentiment:
          type:
            - string
            - 'null'
          enum:
            - happy
            - neutral
            - unhappy
            - unknown
            - null
          description: Caller sentiment detected from the transcript
        outcome:
          type:
            - string
            - 'null'
          enum:
            - appointment_booked
            - appointment_rescheduled
            - appointment_confirmed
            - appointment_canceled
            - callback_requested
            - declined
            - do_not_call
            - no_answer
            - voicemail
            - forwarded
            - transferred
            - quick_abandoned
            - abandoned
            - abandoned_after_transfer
            - dropped
            - transfer_completed
            - transfer_no_human
            - transfer_caller_abandoned
            - task_created
            - resolved
            - null
          description: How the call ended
        booked:
          type: boolean
          description: >-
            True when the call ended in a scheduling outcome
            (appointment_booked, appointment_rescheduled, appointment_confirmed)
        booking_intent:
          type: boolean
          description: >-
            True when the caller wanted to book or change an appointment — the
            call was classified as scheduling, ended in a scheduling outcome, or
            the AI invoked a scheduling tool during the call. Derived at read
            time, so it is populated for historical calls.
        duration_seconds:
          type:
            - integer
            - 'null'
          description: Call duration in seconds
    GeneralError:
      type: object
      required:
        - success
        - message
      properties:
        success:
          type: boolean
        message:
          type: string
        data:
          type: object
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer

````